Privacy Policy & Terms

1. Account Terms

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our service.

You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Intellectual Property

The website and its original content, features, and functionality are and will remain the exclusive property of Ethereal Finds and its licensors. The website is protected by copyright, trademark, and other laws.

Our trademarks may not be used in connection with any product or service without the prior written consent of Ethereal Finds.

3. Products

All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time.

We take great care to ensure that product descriptions, images, and pricing information are accurate. However, we do not guarantee that all information is error-free, and we reserve the right to correct any errors.

The colors you see on your screen may vary from the actual product colors depending on your monitor settings.

4. Pricing and Payment

All prices are listed in US Dollars (USD) and are exclusive of applicable taxes unless otherwise specified.

We reserve the right to change prices at any time. The price applicable to your order will be the price in effect at the time your order is placed.

Payment must be made in full before an order is processed. We accept various payment methods as indicated during the checkout process.

5. Order Acceptance

Your order represents an offer to purchase a product that is accepted when we send you an order confirmation email. We reserve the right to refuse any order for any reason at our sole discretion.

6. User Responsibilities

By using our website, you agree not to:

• Use the website in any way that could disable, overburden, damage, or impair the site
• Use any robot, spider, or other automatic device to access the website
• Introduce any viruses, trojan horses, worms, or other harmful material
• Attempt to gain unauthorized access to any parts of the website
• Use the website for any unlawful purpose or in violation of any applicable regulations

7. Limitation of Liability

In no event shall Ethereal Finds, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the website.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of used items within 14 days if the item is defective or damaged.

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging
• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

Some items cannot be returned, including:

• Custom or personalized items
• Sale items (unless defective)
• Intimate or sanitary goods, once used or opened
• Hazardous materials
• Items marked as "Final Sale"

3. Return Process

To start a return, please contact our customer service team at returns@etherealfinds.com or call us at (555) 123-4567.

You will receive instructions on how to ship your product back to us. Items should be returned to:

Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.

4. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

5. Exchanges

If you need to exchange an item for the same product, send us an email at returns@etherealfinds.com and ship your item to the address listed above.

If you need to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@etherealfinds.com with details and photos of the damage.

We will provide a prepaid return shipping label and process a replacement or refund as soon as possible.

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

During high-volume periods such as holidays or special promotions, processing may take up to 3 business days.

2. Shipping Methods & Delivery Times

We offer several shipping methods:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day (orders must be placed before 1 PM EST)

Please note that these times are estimates and begin from the date of shipment, not the date of order.

3. Shipping Rates

Shipping rates are calculated based on the weight of your order, the distance to the delivery address, and the selected shipping method.

You can calculate your shipping cost by adding items to your cart and proceeding to the checkout page before finalizing your purchase.

We offer free standard shipping on orders over $75 within the continental United States.

4. International Shipping

We ship to most countries worldwide. International shipping times vary by destination but typically range from 7-21 business days.

Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number that allows you to monitor your package's status and estimated delivery date.

You can also track your order directly from your account on our website or by visiting our Order Tracking page.

6. Shipping Restrictions

Some products cannot be shipped to certain locations due to regulations or shipping carrier limitations. If this affects your order, we will contact you promptly.

7. Delivery Issues

If you have not received your order by the estimated delivery date, please check your tracking information first. If there appears to be an issue, please contact us at shipping@etherealfinds.com.

We are not responsible for shipping delays caused by customs, weather conditions, or carrier-specific issues, but we will assist you in resolving any problems.